Terms & Conditions

Welcome to Wings Sportswear! We are thrilled to have you here. By accessing and using our website, you agree to abide by these terms and conditions. These terms are designed to create a transparent and trustworthy environment for all our users. Please read them carefully before utilizing our services to ensure a clear understanding of your rights and responsibilities.

1. General Information

• Business Name: Wings Sportswear

• Country of Operation: Bangladesh

• Contact Information: hello@wingssportswear.shop, +8801886424141

  Address: South Mugda, Mugdapara, Dhaka-1214

• These Terms & Conditions govern your use of the Wings Sportswear website, and any associated services. By accessing our platform, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using our website or services.

2. Account Creation and Usage

2.1 Eligibility

To use our website, you must:

• Provide accurate, up-to-date, and complete information during the account creation process.

• Maintain the confidentiality of your login credentials to prevent unauthorized access.

2.2 User Responsibilities

• You are solely responsible for all activities conducted under your account.

• Misuse, unauthorized access, or sharing of account details is strictly prohibited and may result in immediate suspension or termination of your account.

• Wings Sportswear reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

3. Products and Pricing

3.1 Product Descriptions

• We strive to provide accurate and comprehensive descriptions of our products, ensuring clarity and transparency.

• While we endeavor to avoid errors, Wings Sportswear does not guarantee that product descriptions, images, or other content will always be error-free, complete, or up-to-date.

3.2 Pricing

• Prices are displayed in Bangladeshi Taka (BDT).

• Prices are subject to change without prior notice. We recommend checking the prices at the time of purchase.

• Discounts, vouchers, and promotional offers are subject to specific terms and conditions and cannot be combined unless explicitly stated.

4. Orders and Payments

4.1 Order Confirmation

• All orders are subject to acceptance by Wings Sportswear.

• Our policy ensures that customers can only see and order available products. Wings Sportswear reserves the right to cancel orders due to factors such as errors in pricing, product information, or suspected fraudulent activities.

4.2 Payment Options

• Cash on Delivery: Available nationwide with applicable shipping charges based on your location.

• Online Payments: Securely processed via SSLCommerz for your convenience and safety.

• Payments must be completed in full before orders are processed. Any incomplete payments will result in delays or cancellations.

4.3 Cancellations and Modifications

• Orders cannot be modified once they have been processed.

• Cancellation requests must be made before the dispatch of your order to avoid unnecessary charges.

5. Shipping and Delivery

5.1 Delivery Timeline

• Estimated delivery times will be provided at checkout, and we strive to meet these timelines.

• Delays due to unforeseen circumstances, such as strikes, natural disasters, or logistical issues, are beyond Wings Sportswear’s control. However, we will communicate updates promptly.

5.2 Delivery Fees

• Delivery fees vary based on the location and size of the order. Specific charges will be displayed during checkout.

• The shipping charges are fully handled automatically through the Pathao Courier API integration.

5.3 Delivery Address

• Accurate and complete delivery information must be provided. Wings Sportswear is not responsible for delivery failures caused by incorrect or incomplete addresses.

6. Returns, Refunds, and Exchanges

6.1 Return Policy

• Products may be returned within 7 days of delivery if they meet the following conditions:

  • Items are unused, unworn, and in their original packaging.

  • Proof of purchase (e.g., invoice or receipt) is provided.

  • Return reasons include defective products, incorrect items received, or sizing issues.

6.2 Refunds

• Refund requests will be processed within 7 business days upon approval.

• Refunds for online payments will be credited back to the original payment method used during the transaction.

6.3 Exchange Policy

• Exchanges are allowed for sizing or defective products, subject to stock availability.

• The exchange process must be initiated within the return window.

7. Reviews and Ratings

7.1 Product Reviews

• We encourage genuine, honest, and relevant reviews of our products to help other customers make informed decisions.

• Offensive, defamatory, irrelevant, or promotional reviews will be removed.

7.2 Review Eligibility

• Customers can submit product reviews without logging in.

• Site-wide reviews require users to log in to their accounts.

• Order-specific reviews can only be submitted after successfully completing a purchase.

8. Intellectual Property

• All content, designs, logos, and trademarks displayed on the Wings Sportswear website are the exclusive property of Wings Sportswear or its partners.

• Unauthorized use, reproduction, or distribution of any content is strictly prohibited and may result in legal action.

• Customers purchasing custom designs or products from Wings Sportswear agree that these designs are for personal use only. Wings Sportswear retains the copyright for all designs and prohibits any resale, reproduction, or redistribution of the same design to other platforms or entities without explicit written consent.

9. Liability

• Wings Sportswear is not liable for damages arising from:

  • Misuse of products purchased from our platform.

  • Errors or omissions in product descriptions, pricing, or images.

  • Delayed or failed deliveries caused by third-party logistics providers.

• Our maximum liability is limited to the value of the disputed order.

10. Privacy Policy

• Your personal information will be collected, stored, and processed in accordance with our Privacy Policy.

• By using our website, you consent to the collection and use of your information as outlined in our policy.

11. Payment Gateway Terms

• Online payments are securely processed via SSLCommerz, ensuring the safety of your transactions.

• Wings Sportswear is not responsible for disputes arising from third-party payment gateways. Please verify all payment details before completing the transaction.

• Users are advised to handle their payment information securely to avoid fraudulent activity.

12. Governing Law

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh. Any disputes arising from these terms or the use of our services will be resolved exclusively in the courts of Bangladesh.

13. Modifications

• Wings Sportswear reserves the right to update or modify these Terms & Conditions at any time without prior notice.

• Continued use of the website after changes have been made implies acceptance of the updated terms. Please review this section periodically.

14. Contact Us

For inquiries, feedback, or assistance, please contact us:

• Email: hello@wingssportswear.shop

• Phone: +8801886424141

• Address: South Mugda, Mugdapara, Dhaka-1214

Thank you for choosing Wings Sportswear. We look forward to serving you and helping you soar with style!

Privacy Policy

Welcome to Wings Sportswear! Your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you:

• Create an Account: Name, email address, phone number, and password.

• Place an Order: Shipping address, billing information, and payment details.

• Contact Us: Email address, phone number, and message details.

1.2 Non-Personal Information

We may collect non-personal information automatically, such as:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the website

• Referral source (how you landed on our website)

2. How We Use Your Information

2.1 Personal Information

We use your personal information for:

• Order Fulfillment: Processing orders, shipping products, and handling returns or exchanges.

• Customer Support: Responding to inquiries and resolving issues.

• Account Management: Maintaining and securing your account.

• Marketing: Sending promotional emails, newsletters, and special offers (with your consent).

2.2 Non-Personal Information

Non-personal information helps us:

• Improve website functionality and user experience.

• Analyze trends and website traffic.

• Enhance our products and services.

3. Sharing Your Information

We value your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Third-Party Service Providers: To process payments (e.g., SSLCommerz) or facilitate shipping (e.g., Pathao Courier).

• Legal Compliance: When required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Security of Your Information

We implement robust security measures to protect your personal information, including:

• SSL encryption for secure data transmission.

• Restricted access to sensitive information.

• Regular monitoring for potential vulnerabilities and threats.

While we strive to ensure the security of your information, no system is completely foolproof. Please take precautions to protect your login credentials and devices.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience. They help us remember your preferences and improve website performance.

5.2 How We Use Cookies

• Essential Cookies: Necessary for website functionality, such as keeping you logged in.

• Analytical Cookies: Help us analyze website traffic and user behavior.

• Marketing Cookies: Deliver personalized advertisements and promotions.

You can manage or disable cookies through your browser settings, but some features may be unavailable if you do so.

6. Copyright and Intellectual Property

All content, including designs, logos, and trademarks, is the exclusive property of Wings Sportswear. By purchasing from us, you agree:

• Our designs are for personal use only.

• Resale, reproduction, or redistribution of our designs is strictly prohibited without explicit written consent.

• We do not sell or share the same design to competitors or other platforms, ensuring exclusivity for our customers.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.

• Opt-Out: Unsubscribe from marketing emails or restrict certain data processing activities.

To exercise these rights, please contact us at hello@wingssportswear.shop.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes are made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

• Email: hello@wingssportswear.shop

• Phone: +8801886424141

• Address: South Mugda, Mugdapara, Dhaka-1214

Thank you for trusting Wings Sportswear with your information. Your privacy is our priority!

Refund & Return Policy

Welcome to Wings Sportswear! We are committed to ensuring your satisfaction with every purchase. Our Refund & Return Policy has been designed to provide you with a clear and hassle-free experience. Please read the following guidelines carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.

1. Order Types and Policies

At Wings Sportswear, we offer two order types, each with specific policies for returns, refunds, and exchanges:

1.1 Cash on Delivery (COD) Orders

• Shipping Charges: Customers must pay the shipping charge online at the time of order placement.
• Return Policy: Returns are not accepted once the delivery agent has left. Customers are required to check the product appropriately upon delivery and return it immediately if there is a valid reason (e.g., defective or incorrect product).
• Mistakes on Our Part: If an issue occurs due to an error on our side, such as a wrong product shipment, we will arrange for a replacement shipment at no additional cost to the customer.
• Customer Responsibility: If the customer decides not to accept the order or changes their mind (e.g., dissatisfaction with the product), they will be responsible for the decision. In such cases, the shipping charge is non-refundable.

1.2 Fully Paid Orders

• Payment Method: Customers make full payment, including the shipping charge, online at the time of order placement.
• Return Policy: Fully paid orders are eligible for returns in accordance with our general return policy (see section 2 below). Customers will receive a refund for the product price, excluding the shipping charge.
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2. Return Policy

We strive to ensure that every product meets your expectations. If you're not completely satisfied, you may return the item within 7 days of delivery, subject to the following conditions:

2.1 Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused, unworn, and in its original condition, including all tags, labels, and packaging.
• You must provide proof of purchase, such as an invoice, receipt, or order confirmation email.
• The reason for the return must fall under one of these categories:
  • Defective or damaged item.
  • Incorrect item received.
  • Sizing or fit issue.

2.2 Non-Returnable Items

Certain products cannot be returned, including:

• Custom or personalized items designed specifically for you.
• Clearance or sale items, unless defective or damaged.
• Products that have been altered, washed, or show signs of wear.

2.3 How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Reach out to our support team via email at hello@wingssportswear.shop or call us at +8801886424141.
2. Provide Details: Share your order number, proof of purchase, and the reason for the return.
3. Approval: Once approved, you will receive further instructions for returning the product.

Note: Customers are responsible for the return shipping cost unless the return is due to an error or defect on our part.

3. Refund Policy

We aim to process all refunds swiftly and efficiently. Refunds will be issued based on the original payment method, subject to the following conditions:

3.1 Refund Eligibility

Refunds are available for:

• Items returned in compliance with our return policy.
• Orders canceled before dispatch (see section 5.3).

3.2 Refund Request Process (For Users with Accounts)

Refund requests can only be initiated by users with a Wings Sportswear account. Follow these steps:

1. Log into Your Account: Go to the "My Orders" section in your dashboard.
2. Request Refund: Click the "Request Refund" button next to the relevant order.
3. Submit the Form: A modal will appear where you can provide your refund reason. Submit the form to complete the request.

Refunds are only available for completed orders. Orders with statuses such as pending, processing, shipping, refunded, failed, or canceled are not eligible for refund requests.

Once submitted, your request will be reviewed by our team. If approved, the refund will be processed through SSL Commerz API. You can track the status of your refund request once approved.

3.3 Refund Process

• For Online Payments: Refunds will be credited to the original payment method within 7 business days after receiving and inspecting the returned item.
• For COD Orders: Refunds will be issued via bank transfer or mobile wallet payment. Our support team will coordinate the refund process.

Shipping charges are non-refundable.

4. Exchange Policy

We offer an easy exchange process to help you find the perfect product or fit.

4.1 Exchange Eligibility

Exchanges are allowed under the following conditions:

• The item must meet the return eligibility criteria outlined above.
• Exchanges are only allowed for sizing issues or defective items.
• Exchange requests must be initiated within 7 days of delivery.

4.2 Exchange Process

1. Contact Us: Email or call us with your order details and the size or product you want in exchange.
2. Approval: Once approved, send the original item back to us.
3. Replacement: After receiving the returned item, we will ship the replacement.

If the desired item is out of stock, you may choose a refund or another product of equal value.

Note: Customers are responsible for shipping charges related to exchanges unless the issue is due to a defect or error on our part.

5. Important Information

5.1 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. Include photographic evidence of the damage or defect and your order details. We will arrange a replacement or refund at no extra cost.

5.2 Incorrect Items

If you receive an incorrect item, notify us within 48 hours of delivery. We will rectify the issue by shipping the correct item or issuing a full refund.

5.3 Order Cancellation

• Before Dispatch: Orders can be canceled by contacting us via email or phone. No cancellation fees apply.
• After Dispatch: Orders cannot be canceled after they are dispatched. You may initiate a return after receiving the product.
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6. Contact Us

We’re here to assist you with any queries related to returns, refunds, or exchanges.

• Email: hello@wingssportswear.shop
• Phone: +8801886424141
• Address: South Mugda, Mugdapara, Dhaka-1214

Thank you for choosing Wings Sportswear. We value your trust and are dedicated to ensuring a seamless shopping experience. Your satisfaction is our priority!

Description of Contact US

Wings Sportswear is your go-to destination for high-quality, stylish sports apparel. We offer a wide range of activewear designed for performance, comfort, and style, whether you're hitting the gym, the track, or the field. Our mission is to empower athletes and fitness enthusiasts with premium gear to help them perform at their best.

We operate with a commitment to quality and customer satisfaction. Our products are sourced from trusted manufacturers, ensuring that every piece meets our rigorous standards. We offer fast and secure shipping, easy returns, and a seamless online shopping experience to make sure you get what you need, when you need it.

At Wings Sportswear, we combine cutting-edge designs with top-notch materials to create sportswear that performs as hard as you do. With a focus on durability, comfort, and style, our products are crafted to fit every athlete’s needs, no matter their sport. Trust us for exceptional quality, value, and customer service.

Affiliate marketing is an advertising model in which a company compensates third-party publishers to generate traffic or leads to the company's products and services. The third-party publishers are affiliates, and the commission fee incentivizes them to find ways to promote the company.

Orders & Payment

How do I check my order status?

To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code. Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates. For more information and step-by-step instructions on how to check your order, click here.

Orders & Payment

How do I check my order status?

To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code. Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates. For more information and step-by-step instructions on how to check your order, click here.

Orders & Payment

How do I check my order status?

To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code. Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates. For more information and step-by-step instructions on how to check your order, click here.

Orders & Payment

How do I check my order status?

To check the status of your order, including processing and shipping updates, click here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code. Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates. For more information and step-by-step instructions on how to check your order, click here.

FAQ - Frequently Asked Questions

Welcome to Wings Sportswear’s FAQ page! Here, you’ll find answers to common questions about our products, order process, policies, and more. If your query isn’t answered here, feel free to contact us directly.

1. Orders

1.1 How can I place an order?

You can place an order on our website, Wings Sportswear. Select your desired product, choose the size or customization (if applicable), and complete the checkout process.

1.2 What are the payment options?

We offer two payment methods:

• Cash on Delivery (COD): Customers pay shipping charges online during order placement.
• Full Payment: Pay the full amount, including shipping charges, online at checkout.

1.3 Can I cancel my order?

• Before Dispatch: Yes, you can cancel your order by contacting us via email or phone.
• After Dispatch: Orders cannot be canceled once dispatched. You may return the product after delivery if eligible under our return policy.

2. Returns & Refunds

2.1 Can I return my order?

• Cash on Delivery Orders: Returns are not allowed after the delivery agent has left. Customers must check the product upon delivery and return it immediately if there is a valid reason (e.g., defect, wrong product).
• Fully Paid Orders: Returns are accepted within 7 days of delivery, provided the item meets the return eligibility criteria.

2.2 What items are not eligible for return?

• Customized or personalized items.
• Products purchased during clearance sales, unless defective.
• Items that have been altered, washed, or show signs of wear.

2.3 How do I initiate a return?

Log into your Wings Sportswear account, navigate to My Orders, and press the Request Refund button. Fill out the form with your reason for return. Once submitted, our team will review your request and provide further instructions.

2.4 Can I get a refund?

Refunds are available for:

• Items returned in compliance with our return policy.
• Orders canceled before dispatch.

Shipping charges are non-refundable. Refunds will be processed based on your original payment method (e.g., online payment or bank transfer for COD orders).

3. Exchanges

3.1 Can I exchange a product?

Yes, exchanges are allowed within 7 days of delivery for sizing issues or defective items. Ensure the item meets the return eligibility criteria and contact us to initiate the exchange process.

3.2 What if the replacement item is out of stock?

If the replacement product is out of stock, you can either choose another product of equal value or request a refund.

4. Delivery

4.1 How long does delivery take?

Delivery times depend on your location. Typically, orders are delivered within 3–7 business days.

4.2 What should I do if my order arrives damaged or defective?

Contact us immediately with photos of the damage and your order details. We will arrange a replacement or refund at no additional cost.

5. Privacy & Security

5.1 How is my personal information protected?

We prioritize your privacy. Your data is securely stored and only used for order processing, shipping, and communication purposes. For more details, see our Privacy Policy.

5.2 Do you share my information with third parties?

No, we do not sell or share your personal information with third parties, except for payment processing or delivery partners.

6. Shipping Charges

6.1 Are shipping charges refundable?

No, shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., defective or incorrect item).

6.2 Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the return is due to an error or defect on our part.

7. Custom Orders

7.1 Can I customize my order?

Yes, we offer custom and personalized products. Please note that custom orders are non-returnable and non-refundable unless they arrive damaged or defective.

8. Support

8.1 How can I contact Wings Sportswear?

You can reach us via:

• Email: hello@wingssportswear.shop
• Phone: +8801886424141
• Address: South Mugda, Mugdapara, Dhaka-1214

Our support team is available to assist you with any queries or issues.

Thank you for choosing Wings Sportswear! We’re here to ensure your shopping experience is smooth and satisfactory.